Confirm fit before scheduling
A request should be reviewed for service category, timing, location, access, and job limits before a visit is confirmed.
Operating expectations before a service visit
This page documents the standards Elioru should use before confirming home-service work. It avoids claims that are not yet verified.
Communicate scope clearly
Customers should know what is included, what may change the price, and what is outside scope before work begins.
Respect property and privacy
Providers should protect customer property, avoid unrelated private areas, and use photos only for the requested job.
Escalate specialist work
Work that appears unsafe, licensed, structural, electrical, plumbing, pest-control treatment, or outside scope should be redirected before proceeding.
Standards across every Elioru service
These operating expectations apply to every service Elioru offers in Toronto and the GTA \u2014 from move-out cleaning and condo handyman repairs to window & balcony maintenance, pest-proofing, and smart-home setup. The same review-first approach applies across our entire Toronto & GTA service area.
Details to publish only when confirmed
Insurance details
Publish only after the actual insurance status and documentation process are confirmed.
Background checks
Publish only after the screening process is active and documented.
Licensing
Publish only for specific services and providers where licensing is verified.
Satisfaction policy
Publish only after refund, revisit, and complaint-handling rules are operational.